Frequently Asked Questions
Everything you need to know about our quirky home essentials.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your kitchen products food-safe?
Absolutely. All Genuine Fred kitchen tools and accessories are made from high-quality, BPA-free, and food-safe materials that meet or exceed safety standards.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products dishwasher safe?
Many of our products are dishwasher safe, but some items require hand washing to preserve their unique designs. Please check the 'Care and Use' section on the specific product page or packaging.