Returns & Exchanges
At Genuine Fred, we want you to be 100% satisfied with your purchase, which is why we offer a 30-day return window for all unused and original-packaged home goods. If your item doesn't bring a smile to your face, we are here to help make the return process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original product packaging and include the packing slip provided in your confirmation email.
Ship It Back
Affix the prepaid shipping label sent to your email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing